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PRIVACY POLICY

Updated: 20th October 2025.

Introduction

This Privacy Policy is GDPR compliant and applicable to this Site only. When leaving this Site, please read the privacy policy applicable to the site you are visiting. If you do not agree with this privacy policy, please do not use this Site.

By accessing and using this Site, you hereby agree to the terms of this Privacy Policy.

CSTM Creative Ltd (“us”, “we”, or “our”) operates the https://tilidie.co.uk website and all subdomains herein (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. DEFINITIONS

  1. Personal Data: Information about a living individual that can be used to identify the individual (either alone or when combined with other information in our possession or likely to come into our possession).
  2. Usage Data: Data collected automatically, generated by the use of the Service or from the Service infrastructure itself (for example, duration of a page visit).
  3. Cookies: Small pieces of data stored on a User’s device used to remember details about the User.
  4. Data Controller: The person or entity that determines the purposes for which and the manner in which any personal data is processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
  5. Data Processor (or Service Provider): Any person or company who processes data on behalf of the Data Controller. We may use various Service Providers to process your data more effectively.
  6. Data Subject: Any living individual who is the subject of Personal Data.
  7. User: The individual using our Service — corresponds to the Data Subject, who is the subject of Personal Data.

2. INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you.

2.1 Types of Data Collected

  1. Personal Data

    While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”).

    • Email address
    • First and last name
    • Phone number
    • Address, State, Province, ZIP/Postal code, City
    • Cookies and Usage Data

    We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of these communications at any time by following the unsubscribe link in any email.

  2. Usage Data

    We may also collect information about how the Service is accessed and used (“Usage Data”). This may include your IP address, browser type, the pages you visit, and other diagnostic data.

  3. Tracking & Cookies Data

    We use cookies and similar tracking technologies to track activity and improve our Service. Examples include:

    • Session Cookies – to operate our Service.
    • Preference Cookies – to remember preferences and settings.
    • Security Cookies – for security purposes.

    We delete cookies after 90 days. You may refuse cookies in your browser settings, but some parts of the Service may not function properly without them.

3. USE OF DATA

CSTM Creative Ltd uses collected data for purposes such as:

  1. To provide and maintain our Service;
  2. To notify you about changes to our Service;
  3. To allow participation in interactive features when you choose to do so;
  4. To provide customer support;
  5. To gather analytics or valuable information for improvement;
  6. To monitor Service usage;
  7. To detect, prevent, and address technical issues;
  8. To provide you with relevant offers, unless you opt out.

4. RETENTION OF DATA

We retain Personal Data only as long as necessary for the purposes set out in this Privacy Policy, or as required by law (e.g. VAT records for 7 years).

5. TRANSFER OF DATA

Your information may be transferred to — and maintained on — computers outside your jurisdiction where data protection laws may differ. By submitting your information, you consent to this transfer and processing under UK law.

6. DISCLOSURE OF DATA

  1. Law Enforcement: We may be required to disclose Personal Data to comply with legal obligations or valid governmental requests.
  2. Legal Requirements: Disclosure may occur to:
    • Comply with legal obligations;
    • Protect or defend our rights or property;
    • Prevent or investigate wrongdoing;
    • Protect user safety;
    • Defend against legal liability.

7. SECURITY OF DATA

We use commercially acceptable means to protect your Personal Data, but no method of transmission or storage is 100% secure.

8. YOUR RIGHTS

  1. You may request access, correction, or deletion of your Personal Data.
  2. You may request data portability to transfer your data electronically.
  3. Some data (e.g. HMRC VAT records) must be retained for legal reasons.
  4. We may verify your identity before processing such requests.

9. SERVICE PROVIDERS

We may employ third-party companies to facilitate our Service. These third parties only access data necessary to perform tasks on our behalf and are obligated not to use it otherwise.

  1. Analytics

    Google Analytics – Tracks website usage. You can opt out via Google Analytics Opt-out Browser Add-on.

  2. Advertising & Remarketing

    Google AdWords – Used for remarketing. Adjust your settings at Google Ads Settings.

  3. Payments
  4. Other Third-Party Services

10. LINKS TO OTHER SITES

Our Service may contain links to other sites not operated by us. We advise reviewing the Privacy Policy of each site you visit. We are not responsible for their content or practices.

11. CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 13. If we become aware that a child has provided us with Personal Data, we will delete it promptly.

12. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. Changes are effective once posted on this page, and we will notify you via email or notice on our Service.

13. CONTACT US

If you have questions about this Privacy Policy, please contact us:

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